Sales Administrator & Customer Service – Interior Design Fabrics

A Sales Administrator / Customer Service Assistant is required by a luxury fabric and textile business in Chelsea. The company supply premium, top-end fabrics and wallcoverings to interior designers, furniture designers and other interiors professionals. They are very well established and have been supplying to the industry for over 40 years. This is an important role that is based in their head office and will involve a combination of sales administration and providing customer support.

Sales Administration / Support Duties:

Entering textiles / fabrics and wallcovering orders on to the IT system, and conducting the follow up (dealing with payments, deliveries, stocks, prices, quality issues, etc)

Preparing quotes/proformas & invoices

Answering & directing incoming calls/emails

Checking daily payments and allocating them to accounts / informing sales team

Liaising with fabric manufacturers to obtain order delivery information

Assisting the sales team with queries

Customer Service Duties:

Providing product advice to clients on the phone and via email

Updating clients on orders and expected delivery dates via phone and email

Liaising with the warehouse on incoming and outgoing orders

Candidates must possess fluent written and spoken English and must be confident using Word and Excel. Good customer service and organisational skills are very much required. Candidates will also have some experience of working in an administration role in another interiors or related company. This makes a great role for a graduate with some office experience who is looking to gain an understanding of the commercial / business aspects of a creative company.

Hours: Monday to Friday 9am - 5.30pm